What are Diem B candles made out of?
We use a proprietary blend of soy, paraffin and coconut wax. We like the all natural renewable qualities of the soy and coconut but the hot throw (smell when burning) of the paraffin.
Where do you ship?
We currently ship to the United States. We do not ship to international addresses or PO Boxes at this time.
When can I expect my order to arrive?
We typically ship within 3-5 business days from our studio in Philadelphia PA. Once your package leaves our studio, it can take 1-6 business days to reach you. Due to Covid-19 there may be a delay in delivery, so please keep that in mind when making your purchase.
What happens if my package is lost or stolen?
Once your package leaves our studio, we are not liable if it is lost or stolen. If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:
- If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your carrier for more information.
- Check with your neighbors, lobby attendant, or front office (if applicable) to see if the package was left there.
- Reach out to your local UPS facility.
Please note, Diem B. is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
REFUNDS + EXCHANGES
At the Diem B., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 5 days of delivery.
At this time we do not accept returns. We take great pride in producing the highest quality candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. We understand the difficulty of choosing a candle fragrance online, that is why we encourage customers to try our Simma Simma sample set to sample all the scents Diem B has to offer before committing to a full size
If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at firstname.lastname@example.org for further details.